Our goal is always to ship orders as quickly as possible, however, due to COVID-19, we have implemented changes to the way we pack & ship items to ensure that our team and our products continue to be safe – because of that, orders are currently shipping within 2 to 7 business days of receipt.
Please note that shipping times shown at checkout refer to actual transit time, and do not account for processing time or delays due to COVID-19.
We take great pride in producing quality products for our customers. We only send out products that we would personally use, so we have very high expectations. If for any reason you are not happy with your purchase, please contact us and give us the opportunity to make it right. Satisfied customers are our #1 priority which is why we have a generous 60 day return policy.
If you have an unopened product that you would like to return or exchange, please return it to us within 60 days of purchase at the address below. Once your items have been received, we will either ship out a replacement product or issue a refund (less shipping). Our address for returns is:
Rockin' Green4444 South BlvdCharlotte, NC 28209
If you have any additional questions, please contact customercare@rockingreen.com.
If you receive your shipment and the contents are broken or damaged, please notify us immediately by email regarding damaged merchandise. Damage claims must be submitted within 5 days from the date you received your package.
Rockin Green never shares or sells your personal information ever - for any reason! We hold your privacy to be of the utmost importance, and will guard your personal information as our own. We only save as much information about you as is necessary for us to complete and ship your order. This includes your name, email address, billing and shipping address.
Elements Brands (d.b.a. Rockin Green Products, hereafter "Rockingreen", "We", "the Company") is committed to protecting your privacy. We do not disclose any personal information of our customers to third parties. We base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our website. Rockingreen is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers only to process orders and better serve you with pertinent information, such as order confirmations and shipment tracking updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. This information is used for billing and order processing purposes only. If we have trouble processing an order, we will use this contact information to get in touch with you.
Rockingreen uses the latest 128-bit SSL encryption to protect all communication with our server. Our encryption signature is verified by GeoTrust.
Information You Give Us: We receive and store any information you enter on our Web site (except for credit card information) or give us in any other way. This includes your name, email address, shipping address and billing address. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information and Cookies: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Rockingreen.com or advertisements and other content served by or on behalf of Rockingreen.com on other Web sites. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as storage of items in your Shopping Cart between visits.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Rockingreen.com's features, we recommend that you leave them turned on.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive information when you open e-mail from Rockingreen if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account preferences.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. We do not share your profile with other third parties except as required by law.
Rockingreen is committed to protecting your privacy. We do not disclose any personal information of our customers to third parties. We base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our website.
Information Collection and Use:
Rockingreen is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers only to process orders and better serve you with pertinent information, such as order confirmations and shipment tracking updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. Note: Credit card numbers are encrypted after transaction so that no one including the Rockingreenproducts.com staff can view this information.
If you have problems with your order or need to change your information please contact us at the following email address:
Order:
We use a third party credit card processing company to handle the orders placed on our site. The information collected in the order process will be used to complete orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, and CVV Number. This information is used for billing purposes only. If we have trouble processing an order, we will use this contact information to get in touch with you.
Tell-A-Friend:
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Rockingreenproducts.com does not store this information after sending this one-time email.
Legal:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Security:
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. In addition we are certified to meet PCI Security Standards which are security standards set by American Express, Discover, MasterCard, and Visa.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We store information that we collect through cookies, log files and clear gifs to create a “profile” of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile.
We do not share your profile with other third parties.
Hacker-Free Certification:
When you submit sensitive information via the website, your information is protected both online and offline. When our checkout form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Rockingreen uses the most advanced form of SSL software available.
Notification of Changes:
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here by means of a notice on our home page.
Rockingreen Products
customercare@rockingreen.com
Effective Date: April 5, 2010
